Apple unveiled the Vision Pro headset amid much excitement, garnering over 200,000 pre-orders, according to reports. The device became available to select buyers on February 2, receiving positive feedback for its immersive experience and sparking curiosity about its functionality and appearance.
The initial hype surrounding the Vision Pro headset appears to have waned, as many early buyers are returning the $3,499 device and receiving full refunds. Some customers have cited discomfort, including headaches and motion sickness, as reasons for returning the product, while others feel that it is overpriced.
Apple Vision Pro Features
The Apple Vision Pro, Apple’s foray into augmented and virtual reality, represents the culmination of over ten years of development. This headset marks Apple’s significant venture into a new product category. Unveiled at WWDC 2023 in June, the Vision Pro showcases Apple’s commitment to innovation and advancement in technology.
- 4K micro OLED displays with 23 million pixels combined
- Eye and gesture tracking for navigation and control
- More than a dozen cameras
- 3D Photo and Video capture
- Built-in spatial audio
- Optic ID iris scanning
- visionOS operating system
- External battery with 2 hours battery life
Moreover, the Vision Pro device incorporates a feature called EyeSight, enhancing connectivity with others. With its two ultra-high-resolution displays, it can transform any area into a personalized movie theater, delivering a screen experience equivalent to one that spans 100 feet wide.
Apple’s Return Policy
Apple’s 14-day return policy allowed purchasers to test the product and return it if dissatisfied, a feature that many users took advantage of due to discomfort, a common issue with virtual reality headsets. However, the Vision Pro’s steep price accentuates its drawbacks compared to other headsets. Disappointed customers are capitalizing on Apple’s 14-day return policy, returning their devices as the initial post-launch excitement diminishes.
Why Users are returning Apple Vision Pro?
Contrary to what one might assume, the primary reason for returning the Vision Pro headset is reportedly comfort rather than the overall experience. Although Apple’s vision for the headset is futuristic and the platform holds potential, the high price tag is a concern for potential buyers. Some users experienced discomfort after only 10 minutes of use, underscoring the challenges of first-generation mixed reality technology.
I am returning my Apple Vision Pro. pic.twitter.com/yft46pSqwX
— Farzad (@farzyness) February 13, 2024
Numerous Vision Pro users are expressing their negative experiences on platform X. Despite acknowledging the impressive technology and immersive experience provided by Apple’s VR headsets, users are dissatisfied with the adverse effects on their health, such as frequent headaches, motion sickness, and other discomforts. Many users are also raising concerns about experiencing dryness and redness in their eyes due to prolonged exposure to light.
Future Prospects, Challenges and Feedback
Gurman noted that Apple is actively seeking input from customers who return the product to address issues and improve its quality. Apple store employees follow up with customers after returns to gather feedback, illustrating the company’s dedication to enhancing user satisfaction.
Although facing both positives and negatives, the Vision Pro represents a notable advancement in Apple’s efforts toward mixed reality. Gurman suggests that forthcoming updates could address current software issues, potentially increasing its appeal.
While certain users are displeased with the device’s discomfort and technical flaws, others commend its functionalities and are unwilling to relinquish it. Gurman reiterates his dedication to the Vision Pro, highlighting its significance in his professional activities.
Despite encountering initial obstacles and returns, the Vision Pro marks an important progression in Apple’s venture into mixed reality. Moving ahead, various significant factors could influence the future of the Vision Pro, with optimism that forthcoming updates will improve the user experience and resolve software issues.
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